Make it hurt, don’t be hurtful

by edcallahan on July 12, 2016 · 0 comments

Wall Street

Dale Williams, a soon to be Professional EOS Implementer, sent me a article which he noted seemed very EOS-like. The title of the article is News Without Novocain.  It is a summary of an interview with Jimmy Dunne III senior managing principal of the investment banking firm Sandler O’Neill & Partners. It was conducted and condensed by Adam Bryant. It was published in the NY Times on May 6, 2016.  You can read the whole article here.

I agree the article described some EOS-like principles, even though it described them in Wall Street jargon in a Wall Street setting. Note that our typical EOS client is not a Wall Street firm. We work with small business owners employing between 10 and 250 people.

Attack the Issue, not the person

The most EOS-like principle is when Dunne espouses confronting team members in public and attacking issues, not people. If we change ‘public’ to an EOS company’s weekly leadership team meetings we might be describing the IDS portion of that meeting. IDS stands for Identify, Discuss and Solve. It’s that portion of the weekly leadership meeting where the senior leaders of a small business bring all the obstacles, impediments and barriers to the company’s success to be addressed and resolved in priority order. It is a high trust environment where you know that speaking the truth is what is expected and won’t get you fired or chastised for doing so.

Each leader when teeing up the issue uses a technique we call: Who, Who, What. The first Who is the leader who put the issue on the issues list. The second Who is who you are addressing, typically the leader who is responsible for the portion of the company where the issue resides. The What is a brief description of the issue, best if said in one sentence. The issue bringer should “make it hurt, but not be hurtful” which means to make clear the pain the issue is causing the company but to be sure to focus on the issue not the person who owns the function where the issue resides. To learn more about Who, Who, What read my earlier blog post on the subject here.

Thanks for sharing the article Dale. Confronting issues when and where they occur and solving them by attacking the issues and not the people is the right way to go in any size company.

Photo Credit: Dave Center



Your Ideal Life

by edcallahan on June 14, 2016 · 0 comments

Have you defined your ideal life? Allow me to offer one to you. It’s the one I have been striving to live for the past almost eight years. I am almost there. I’d love your thoughts about it. It has 5 aspirations.

1. Doing what I love to do

I am passionate about teaching. It’s what I trained to do in college. Like sometimes happens, I got diverted from that goal and only have in these past almost 8 years returned to it in my role as an EOS Implementer. I am a teacher, facilitator and coach. It is what I am genetically encoded to do. It is all I am ever going to do until I stop doing anything.

2. Doing it with people I respect

Life is too short to spend it with people whom you don’t respect and enjoy being around. My EOS clients are respectful, appreciative, a bit frustrated, willing to be vulnerable and always interested in learning and getting better. We like working with each other.

3. Making a substantial difference in their lives

During the course of our work together, not only do we become friends, but I have the opportunity to help them make a huge difference in their own lives by implementing EOS, the Entrepreneurial Operating System. The journey we take together allows them and their company to grow and thrive and it also allows them, if they want it, to find balance in their lives and a life outside of their business.

4. Being compensated well for the value I bring

The ultimate proof of this claim of large value is that we don’t ask our EOS clients to sign a contract – ever. There are no upfront retainers. And they only pay us for each session if they believe they got value. The actual compensation is what you want it to be. The definition of well is individual. I am more than satisfied.

5. Having enough time to pursue other passions

What I am talking about here is one or two weeks a quarter to enrich your life. Maybe even a month. Travel, hobbies, family, faith based activities, charitable endeavors. You choose.

How do you you do this?

First of all, let me assure you that it a journey. Three steps forward, two steps back. Progress. There are many ways to do this. Find the one that works best for you. Decide upon your ideal life.

I pursue this definition of an ideal life as a professional EOS Implementer. I refer to it as my EOS Life.

If this particular definition of an ideal life intrigues you, you can learn more about it by attending one of my almost weekly, free, 90 minute webinars. You can sign up for one here.

Please share your definition of an ideal life in a comment below.


Do Owners Have Rules?

by edcallahan on May 10, 2016 · 0 comments

In almost all small businesses, owners have dual roles in their companies. Sometimes many more. This can be problematic. It’s like the kid who owned the basketball in a pickup game when you were kids who, if they didn’t get their way, could always resort to “it’s my ball and if we don’t do it my way I am going home”. This can be true when the owner is also the President of the company or as is often true when there are multiple owners who own several functional seats, like sales or finance. It is very difficult for non-owner leaders to stand toe to toe with an leader who can play the “owner card”.

To get a sense of what rules do apply to owners, watch this short video by Mark C. Winters. There are only two EOS terms you need to understand to appreciate the importance of this video,- Visionary and Integrator. The Visionary is equivalent to the CEO and the Integrator can be thought of as the President or Chief Operating Officer.

All owners and leaders will benefit from reading Rocket Fuel by Gino Wickman and Mark C. Winters. You can buy it here on Amazon.