Book Review

“Fierce Conversations” by Susan Scott

By August 16, 2011 One Comment

I had my first coffee recently with a Vistage Chair with whom I share three clients, Louise Levy . We thought it was about time we meet each other in person as our clients think what we do is very complimentary. Among other take aways from that meeting, Louise told me about a great book,- Fierce Conversations by Susan Scott.
In Fierce Conversations, Susan provides a detailed set of “How To” instructions for having challenging conversations with employees, significant others, children, friends and , just as important, yourself. Very powerful. Very practical. Very direct.

At the check-in for all EOS sessions, we ask our client leadership teams to to respond to three prompts:

  1. Share your bests – one personal and one business – since we last got together.
  2. What has been working, or not working, since the last time we got together?
  3. What are your expectations for today’s session?

When it is my time to speak at those sessions, my expectations are always the same – that I expect them to be open and honest in all that they do during the session. Being open and honest is easy to say but often hard to do in practice. Rarely has anyone been taught how to be open and honest.

Fierce Conversations helps fill that gap. It is a wonderful supplement to the EOS tool, called IDS. IDS stands for Identify, Discuss and Solve. I will recommend Fierce Conversations to my EOS clients and anyone else who might find having difficult conversations a challenge.

Have you read the book? What are your thoughts?

Join the discussion One Comment

  • […] are many wonderful nuggets of managerial wisdom in Susan Scott’s book, Fierce Conversations. I reviewed it here. One that helps with delegation and professional development is the Decision […]

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