All EOS Implementers have just finished working with many of their clients in their annual planning sessions. We pay homage in these sessions to Patrick Lencioni and his best selling book, The Five Dysfunctions of a Team, by reviewing his equally famous Dysfunction Pyramid, shown in the graphic on the left. The purpose of these exercises to build trust among team members.
Patrick Lencioni posits that the results achieved by a company proceed directly from the trust shared among its leaders. Without trust, team meetings are boring; there is no healthy conflict. When team members don’t express their views, they feign commitment to team goals. Without real commitment no one on the team is willing to be held accountable for their actions, or lack thereof. In the end, no one is paying attention to results, but is more focused on themselves, rather than the team. The best you can hope for in this kind of environment is lack luster performance and a mirroring of this bad behavior throughout the company.
This can be particularly challenging in a family business where family members have issues outside the business that bleed over into the business and non-family leaders aren’t sure they have the right to say anything at all.
If the level of trust in your company could be higher, here are few things to do:
- Read The Five Dysfunctions. You can buy it on Amazon here.
- Do the Team Assessment on pages 192-193.
- Undertake some of the activities Lencioni describes in pages 195-220.
Remember, as goes your leadership team, so goes your company.
Graphic Credit: Patrick Lencioni, The Five Dysfunctions of A Team