One of the six key components of EOS, the Entrepreneurial Operating System is the Issues Component. Strengthening all six key components is the journey on which we take all of our clients. The measure of success of this journey is to be 80% strong or better in all six key components all the time. The judge of that strength is the client.

There are two simple disciplines to effective issue resolution. Simple, just not always easy to do.

First is to keep a list of issues at all levels of an organization. As a matter of course, all levels of the organization split these issues lists into two parts,- items they will solve (not just discuss, but solve) in the current quarter and those that will be reconsidered for resolution in subsequent quarters. When addressing the former on a weekly basis, the first step is to prioritize that list – from most important to lesser rank in groups of three at a time.

The second step is to IDS the issues. Identify, Discuss and Solve.  First, identify the root cause of the issue (hint: ask ‘why’ five times), then, from experience, suggest alternative methods of resolution (no politicking, by which I mean repeating your solution in slightly different words over and over again), and finally select “the solve” that you all agree on, or failing that the team leader ( the Integrator in EOS companies) selects the answer (no voting majority wins here).

Easy to understand. Some times a challenge to do. For more information and insight you can view this post on the IDS discipline by my friend and fellow EOS Implementer, Rene Boer. You can read it here.

To help you solve an issue more effectively, here is a easy to remember suggestion. If you are facilitating the IDS session and you are ready to solve the an issue, ask two questions and make one statement,- “Who, Who and What”.

More fully, these are,-

  • WHO is teeing up this issue? In other words, who put it on the list? Tell us what you need to solve this.
  • WHO are you talking to? Where on our leadership team does the solution exist? (hint: usually where the issue resides)
  • Say it in ONE sentence. Do not wax eloquently. We are all on the same team and usually all we need is to ask you clarifying questions.

Try WHO, WHO, WHAT. It should make your issue solving sessions more effective.

Graphic: EOS Worldwide

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