Business Owners and CEOsTips for Entrepreneurs

Can Conflict Be A Good Thing?

By May 16, 2017 No Comments

How can conflict be good? Isn’t conflict when people attack each other? [Hopefully, only with words.] Certainly in the political atmosphere today we see all sorts of examples of destructive conflict. Conflict can be good when it is healthy.

Patrick Lencioni teaches that healthy conflict is the key advantage for businesses, assuming you have hired smart people and understand your own business. Leadership teams, management teams, teams of individual contributors all are more effective when they can engage in healthy conflict.

What is healthy conflict?

Healthy conflict is based on trust among team members. Not predictive trust. That’s easy. We call acquire that when we hang around each other long enough. Lencioni is talking about vulnerability based trust. The kind of trust where we trust each other enough to be willing to say things like, “I was wrong” or “I need your help” or “I don’t know”.

I have blogged about this subject here, here and here. The first of these links is a short video of Lencioni explaining that difference.

For those of you who want to explore this subject a little deeper, here is an 30 minute podcast on this subject as it applies to any group,- your family, your church, your business. I want to thank Barry Kindt, the owner of Secco Home Services, for sharing this podcast with me.

Graphic Credit: Success Talks

Next Steps:

To gain more in depth knowledge of healthy conflict and how to nurture it in yourself, your leaders and your company, read The Five Dysfunctions of a Team by Patrick Lencioni. You can but it here on Lencioni’s own website, The Table Group. You can also buy it on Amazon.