Seth Godin wrote a post recently called The Illusion of Control. You can read it in it’s entirety here. As with all Seth’s posts, it prompts great thoughts.
The gist of the post is that we delude ourselves when we tell each other, tell our children, tell our employees, tell our management team that we have control over the future. We don’t. Plain and simple.
All we can control are our actions. The things we choose to do. If we choose wisely, we can greatly influence the future. But that is all. Just like with your cholesterol. What you eat will influence whether your bad cholesterol goes up or down. Not what the exact number is. And exercise of course.
Influence, not Control
That concept – influence, not control, of the future is the basis of the EOS Scorecard tool. EOS teaches our clients that it is equally important to measure the activities we do control and which, if chosen carefully, lead to desirable future results, as it is to measure how we did in the past.
Dashboards and scorecards are both useful tools but they serve different purposes. Dashboards look at the past. Scorecards look towards the future. Dashboards tell you how you did. Scorecards show you how you might do. Here is a post I wrote about the differences and the benefits of scorecards.
The key benefit is that you can make it clear to your employees that they are responsible for their activities. You cannot hold them accountable for the results of their actions. Great employees love this clarity.
If this could be helpful for your company, you can download a free copy of the EOS Scorecard here.
Graphic credit: Juhan Sonin